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Return & Exchange

Return, Refund & Exchange Policy

Effective Date: July 22, 2026

At Kidsaiyan.shop, we strive to provide high-quality products and a great shopping experience. If you encounter any issues with your order, please review our Return, Refund & Exchange Policy below.

Return & Exchange Eligibility

Our return and exchange policy is valid for 7 days from the date your order is delivered.

Unfortunately, if more than 7 days have passed since delivery, we will not be able to offer a return, refund, or exchange.

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in the same condition as received.

  • The product must be returned in its original packaging.

  • All original tags, labels, and accessories must remain attached.

  • Customers should retain all tags until they are certain they wish to keep the product. Returns may be declined if tags are removed or missing.

Returns or exchanges are accepted only under the following circumstances:

  • You received a defective or damaged product.

  • You received an incorrect product different from the one ordered.

Please Note:

  • Products purchased during any sale, clearance, promotional event, or with special discounts are not eligible for return or exchange.

  • Cash on Delivery (COD) charges are non-refundable.

Size Exchange

If you require a size exchange, please contact our Customer Experience Team at:

support@kidsaiyan.shop

All size exchange requests are subject to approval. We strongly recommend referring to our Size Guide before placing your order.

Return & Exchange Process

Once you submit your request, our Customer Experience Team will review it and respond within 48 hours.

If your request is approved:

  • A reverse pickup may be arranged, depending on your location and service availability.

  • Please ensure the product is securely packed in its original packaging before handing it over.

Damaged or Tampered Packaging

If your order arrives with damaged or tampered outer packaging:

  • Please reject the delivery immediately. This is the preferred course of action.

If you have already accepted the package, you must provide:

  • An unboxing video, or

  • Clear photographs showing the package before opening and after opening,

within 24–48 hours of delivery.

Defective or Damaged Products

If the product has manufacturing defects, cuts, holes, or damage, you must provide:

  • Photos or videos showing the defect.

  • Images or videos confirming that the external packaging was intact at the time of delivery.

Claims must be submitted within 24–48 hours of delivery.

Refunds

Once your returned item has been received and inspected, we will notify you via email regarding the status of your return.

If your return is approved:

  • Prepaid Orders: Refunds will be processed to the original payment method.

  • Cash on Delivery (COD) Orders: Refunds will be issued as Kidsaiyan Store Credit, excluding any COD handling charges.

Refund processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank, as refunds can take several business days to appear.

If you have completed all of the above and still have not received your refund, please contact us at:

support@kidsaiyan.shop

Exchanges

We replace products only if they are:

  • Defective

  • Damaged

  • Incorrectly delivered

To request an exchange, please email:

support@kidsaiyan.shop

Our Customer Experience Team will guide you through the exchange process after reviewing your request.

Return Shipping

Customers are responsible for securely packing returned products.

If a reverse pickup is unavailable for your location, our support team will provide instructions for returning the item.

Unless the return is due to an incorrect, defective, or damaged product sent by Kidsaiyan.shop, customers may be responsible for applicable return shipping charges.

Original shipping charges are non-refundable.

Important Notes

  • Returns without prior approval from our Customer Experience Team may not be accepted.

  • Products showing signs of use, washing, damage caused after delivery, or missing tags may not qualify for return or exchange.

  • Kidsaiyan.shop reserves the right to inspect returned merchandise before approving any refund or exchange.

  • We recommend using a trackable shipping service or purchasing shipping insurance when returning high-value products, as we cannot guarantee receipt of returned items.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Kidsaiyan.shop

Email: support@kidsaiyan.shop

Website: https://kidsaiyan.shop